Do not use MRSFlatPack aka Belvoir Assosciates
Update by user Jul 29, 2011
I would like to advise everyone that after a rocky patch things were resolved with this company I was given a full refund and the matter was resolved. Therefore I withdraw my previous comment which was written in anger.
Original review posted by user Oct 20, 2010
Do not use this company for your own sakes they have been nothing short of a terrible nightmare and treated us so unfairly. I was decorating my daughters bedroom and ordered a cabin bed in good faith from these guys. My builder and my partner noticed it was cracked on the front facia aswell as parts missing. I was really annoyed as we had paid the builder for the day and my daughter now had no bed to sleep on. I rang the comapany the next day to advise them I would be returning it, which was within the required time.
Since this ordeal trying to get a refund has been awful, they are rude and accused us of breakng the bed themselves, ( apparently the know exactly how our builder broke it) they wasnt there!!!!!
I am now believe it or not starting a small claims court trial against them to get the money that they should of refunded me. I have had to take the matter this far as I have contacted them 5 times for my refund and they feel they are not obliged to refund me accusing us of the liability, they have been so unprofessional and have are greatly lacking in customer service skills.
Take my advice the quality they produce is unsatifactory you will be bitterly dissapointed and heaven forbid you requiring a refund. My best advise as a fellow consumer stay the *** away.
Monetary Loss: $250.